A. Information We Collect
1. Automatically Collected Information
The Service may automatically collect certain non-personally identifiable information and personally identifiable information. This may include your browser information and your IP address. We use this information to help diagnose problems with our server and for other administrative purposes including, but not limited to, directing you to a geographically closer data center and providing you with content and services relevant to your location.
In addition, aggregate demographic, sales, and traffic information may also be collected. We may use this data for improving the Service and developing marketing programs. We may also collect aggregate (but not personally identifiable) statistics.
Cookies, web beacons (also known as “tracking pixels”), embedded scripts, and other tracking technologies (“Tracking Technologies”) may be used to collect information about your interactions with the Service. Brief descriptions of common Tracking Technologies are provided below:
Some information about your use of the Service and certain third party services may be collected using Tracking Technologies across time and services, and used by us and third parties for purposes such as to associate different devices you use, and deliver relevant ads and/or other content to you on the Service and certain third-party services.
2. Personal Information
Many of the features offered on the Service are only made available if we have certain information about you. To access these features, you may be asked to submit personal information about yourself. For example, in order to register an account on the Service, you are required to give us certain contact information (such as your name, email, phone number, email address (which acts as your username), and password. Your account information is not publicly available nor is it available to other registered users. When signing up to receive a newsletter, you may be required to provide your name, age range, email, your interest in the Service (e.g., you are a person who stutters), or any other personal information you choose to submit in the form of comments. When purchasing products, service subscriptions, or other available services via the Service, you may be required to submit your name, email, billing address, phone number, and payment card information (e.g., credit card numbers, bank account information, or PayPal account Information). You may also respond to our user feedback surveys and choose to include your personal information in your response or comments. Certain features of the Service require you to provide us in-time or prerecorded voice recordings. These voice recordings are stored by us unprocessed. The Service may instruct you to record your voice as part of a conversation you may have with another individual. In this case, when you use the Service to record such conversations or when you upload audio recording of such conversations, you represent that you have obtained consent from the other individual to do so. In the process of using the Service, you may also provide us the age your speech impediments began and your gender for our research purposes.
3. Information Obtained From Third Parties
We also may obtain information about you from other sources and combine that information with information you provide to us directly or that we collect automatically through the Service.
4. Privacy of Children
The Service is not designed for those younger than 13. We do not knowingly collect information from anyone under the age of 13.
If we are made aware that we have received information from anyone under the age of 13, we will use reasonable efforts to locate and remove that information from our records in accordance with applicable law.
B. Use and Disclosure of Your Personal Information
1. Primary purposes
The information and data collected by us for purposes such as:
2. Disclosure to Service Providers
SAY IT Labs employs service providers and other companies and individuals to perform functions and provide services on our behalf. These entities may have access to your personal information to the extent needed to perform their functions and also to provide you with the services that you have requested, but these service providers may not use it for any other purpose. Such service providers may include, but are not limited to, credit card transaction processors, communication platform providers, and hosting services providers. The information that could be provided to these service providers may include names, credit card numbers, email addresses, IP addresses, and cell phone numbers. Such service providers will be subject to appropriate contractual arrangements and security obligations as required by applicable law.
In some cases you may provide your personal information directly to one of our service providers, which may not provide us your personal information. For example, you may choose to process payments on the Service via PayPal, which will facilitate the payments on our behalf, but will not share your submitted personal information to us. In such cases, your personal information is subject to the third party service provider’s privacy policies.
3. Disclosure to Third Parties
We do not rent, share, sell, or trade personally identifiable information with third parties for their promotional purposes. We may share personally identifiable information with research centers, partners, and other affiliates for research purposes.
4. Business Transfers
5. Compliance with Law
SAY IT Labs reserves the right to disclose your personal information, without prior notice to you, as required by law or when we believe that disclosure is necessary to protect our rights or comply with a judicial proceeding, court order, or legal process served on the Service. Furthermore, we may share your personal information when we believe it is necessary to protect our interests or our property, to prevent fraud or other illegal activity perpetrated through the Service or using SAY IT Labs’s name, or to prevent imminent bodily harm. This may include, but is not limited to, sharing information with other companies, lawyers, agents or government agencies.
C. Your Choices
1. Ability to Update Information
You may access, update, change, or delete certain personal information you have provided us by using your account or profile settings.
2. Ability to Unsubscribe
Should you receive a promotional email from us, you may opt out of receiving additional promotional email communications from us by following the unsubscribe instructions on the emails. Please note that even if you opt out of receiving promotional communications from us, we may continue to send you non-promotional emails. You may also unsubscribe from receiving newsletters and user feedback surveys.
3. Ability to Opt Out of Tracking Technologies
Regular cookies generally may be disabled or removed using tools available as part of most commercial browsers, and in some instances blocked in the future by selecting certain settings. Browsers offer different functionalities and options so you may need to set them separately. Also, tools from commercial browsers may not be effective with regard to Flash cookies (also known as locally shared objects), HTML5 cookies or other Tracking Technologies. For information on disabling Flash cookies, visit Adobe's website. Please be aware that if you disable or remove these technologies, some parts of the Service may not work and that when you revisit the Service your ability to limit browser-based Tracking Technologies is subject to your browser settings and limitations.
Your browser settings may allow you to transmit a “Do Not Track” signal when you visit various websites. Like many websites, the Service is not designed to respond to “Do Not Track” signals received from browsers. To learn more about “Do Not Track” signals, you may wish to visit http://www.allaboutdnt.com/.
4. Ability to Opt Out of Analytics
By using the Service you accept that the Service uses Google Analytics Cookies. Information collected by the Google Analytics cookies will be transmitted to and stored by Google on servers in the United States of America in accordance with its privacy practices. To see an overview of privacy at Google and how this applies to Google Analytics, visit http://www.google.com/policies/privacy/ads/#toc-analytics. You may opt out of tracking by Google Analytics by visiting https://tools.google.com/dlpage/gaoptout?hl=en-GB.
You also accept that the Service uses HotJar Limited’s Tracking Technologies. To opt out of tracking by HotJar Limited, you may visit https://www.hotjar.com/legal/compliance/opt-out.
You can enable, disable or delete analytics cookies within your browser. In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” menu). Disabling a cookie or category of cookie does not delete the cookie from your browser; you will need to do this yourself from within your browser by choosing the option to delete cookies. If you have disabled one or more analytics cookies, we may still use information collected from cookies prior to your disabled preference being set, however, we will stop using the disabled cookie to collect any further information.
D. Your California Privacy Rights
California law permits customers in California to request certain details about how their “personal information” (as defined by California Civil Code Section 1798.83) is shared with third parties for direct marketing purposes. We do not share personal information with third parties or affiliates for those third parties’ or affiliates’ own direct marketing purposes. Californians may request information about our compliance with this law by contacting us at email@example.com. Your inquiry must specify “California Privacy Rights Request” in the subject line of the email or the first line of the letter, and include your name, street address, city, state, and ZIP code. Please note that we are only required to respond to one request per California resident each year.
We have implemented reasonable measures to protect the information we collect and store, taking into consideration the types of risks we face and the reasonable protections available to us. No method protecting information is 100% secure, and we cannot guarantee its absolute security.
F. Privacy Practices of Third Parties
Some of our data partners may place their own cookies or other technological devices on your Internet browser, independent from the Service. The Service may contain links to other websites or services that are not controlled by SAY IT Labs; these links are provided for your convenience and information. We have no control over these third parties and no responsibility for the technologies they employ or their data collection or privacy practices.
G. International Users
If you are visiting the Service from outside The United States or Belgium, please be aware that SAY IT Labs is based in the U.S. and Belgium and the information we collect will be transferred to, processed, and stored on our servers in the United States and Belgium. The data protection laws and regulations applicable to your personal data transferred to the United States may be different from the laws in your country of residence.